Policy

Returns & Refunds

We want you to be happy with your purchase. Here's everything you need to know about returning or exchanging an item.

10-Day Easy Returns

We accept returns within 10 days of delivery, as long as the item is unworn, unwashed, and has all original tags attached. Items showing signs of wear, odor, or damage will not be accepted.

How To Start A Return

Starting a return is simple:

1. Message us at support@steetx.store with your order number and reason for return.
2. We'll confirm eligibility and share pickup or drop-off instructions.
3. Pack the item securely with tags attached.
4. Once received and inspected, we'll process your refund or exchange.

Refund Processing

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer — we'll ask for your account details during the return process.

Exchanges

Need a different size or color? We're happy to exchange within the same 10-day window, subject to availability. If the replacement item isn't in stock, we'll process a refund instead.

Non-Returnable Items

The following cannot be returned or exchanged:

• Items marked as final sale
• Items without original tags attached
• Items showing signs of wear or washing
• Items returned after the 10-day window

Damaged Or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the issue. We'll arrange a replacement or full refund at no extra cost to you.